Privacy Policy
Your privacy matters to us at Solid Carry Still
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather information you choose to share. This includes your name, company name, email address, telephone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is handled securely by our payment partners.
For our corporate clients, we may obtain extra business details such as company registration information, preferred delivery times, and budget needs. This helps us deliver a customized service that suits your business requirements.
Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you move through our site. We use this data to enhance site performance and understand how clients find our services.
How We Use Your Information
We use your personal information mainly to fulfill flower orders and deliver outstanding customer service. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your requirements, and communicating about your service needs.
We also use information to enhance our services and website experience. This helps us identify which corporate floral offerings are most beneficial to our clients and how we can better assist the business sector in United Kingdom.
Information Sharing and Disclosure
Solid Carry Still respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and adopt suitable technical and organizational steps to safeguard it. This involves safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Protected Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Data Encryption
Sensitive data exchanges are encrypted to shield information during the communication between your browser and our infrastructure.
Restricted Access
Only authorized staff who require data to deliver services can access customer information.
Although we deploy robust security measures, no online transmission method is completely secure. We continually enhance our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. In accordance with applicable laws, you may be entitled to access, modify, erase, or limit how your information is used.
To exercise these rights, contact us via the details listed at the end of this policy. We will respond within a reasonable timeframe as mandated by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations differ based on the data type and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order information: three years after the most recent service interaction
- Payment transaction histories: seven years for tax and accounting obligations
- Website analytics data: twenty-six months for service improvement analysis
- Marketing preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can adjust cookie settings in your browser preferences. However, turning off certain cookies may impact how the site works. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy only covers Solid Carry Still and our site. We are not accountable for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
Solid Carry Still Privacy Team
Flower Corner, 12 Petal Way, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.